Consumers have the following right of revocation:
It is our wish that you are excited, happy & satisfied with your purchase. We will do everything in our power to make this happen. If something needs to be exchange, returned or it simply does not fit where you thought it would, please contact us and we will do our best to make things right.
Sorry for all the legal language below, we are in Germany and here this is all very necessary.
Thank you for your trust!
Right of Revocation
You may declare the revocation of your contractual statement in text form (e.g. letter, fax, email) within a period of 14 days or, if you receive the good before expiration of such aforesaid period, by returning the good. The revocation does not have to contain any grounds. The revocation period commences upon receipt of this revocation instruction in text form, but not before the recipient received the goods (or, in case of repeated deliveries of the same type of goods, not before receipt of the first partial shipment) and not before fulfilment of our duties of information under section 246 § 2 in connection with § 1 para. 1 and 2 EGBGB (“Einführungsgesetz zum Bürgerlichen Gesetzbuch“ – Introductory Act to the German Civil Code) as well as our duties under § 312g para. 1 sentence 1 BGB (“Bürgerliches Gesetzbuch“ – German Civil Code) in connection with section 246 § 3 EGBGB (“Einführungsgesetz zum Bürgerlichen Gesetzbuch“ – Introductory Act to the German Civil Code). The aforesaid time limit for the declaration of revocation shall be deemed observed by the timely dispatch of the declaration of revocation. The revocation is to be addressed to:
Koenig & Wisdom Gbr
Tel. +49 (0) 174 9180521
Consequences of Revocation
In case of a valid revocation, all mutually received performances are to be restituted and emoluments taken (e.g. interest), if applicable, are to be returned. If you are unable to restitute or return, as applicable, the received performance and emoluments (e.g. benefits of use) to us in full or in part or if you can only restitute or return them in a deteriorated condition, then you have to compensate us for their value to such extent. Such compensation for the deterioration of the good and emoluments taken will only apply if and to the extent that the emoluments or the deterioration is caused by a handling of the good which goes beyond the examination of its qualities and functionality. “Examination of the qualities and functionality” means the testing and trying out of the applicable goods, as such is possible and customary e.g. in a retail store. Goods which are suitable for shipping via parcel post are to be returned at our risk. You have to bear the regular cost of return of the goods to us if the delivered goods correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 Euro or, where the price of the good is higher, if you have, by the time of revocation, not yet paid the consideration or a contractually agreed part payment. Otherwise the return of the goods will be free of charge to you. Goods which are not suitable for shipping via parcel post will be picked up at your location. Obligations to reimburse payments must be fulfilled within 30 days. For you, such time period starts at the time of dispatch of your declaration of revocation or of the good. For us, it starts at the time of receipt of same.